Sales Development Representative
Rancho Cucamonga, CA
Full Time
Experienced
About NIC Partners
Own Your Success. Build Your Future. Make an Impact.At NIC Partners, we’re more than an IT solutions provider—we’re a team of employee-owners dedicated to creating safer, smarter communities. Through innovative IT and security solutions, we protect schools, empower educators, and strengthen infrastructure. Your work here creates real impact, and as an employee-owned (ESOP) company, your success directly drives our shared growth and prosperity.
Why Work Here
Your Work Makes Schools Safer.
Every project you contribute to makes a lasting difference. From installing security solutions that protect schools to implementing technology that empowers educators, your work ensures safer, stronger communities.People-First Tech. Built by the Folks Who Own It.
NIC Partners is 100% employee-owned. Our ESOP model gives you a real stake in the company’s future, offering long-term financial stability and the opportunity to directly benefit from our shared success.Level Up with a Team That Has Your Back.
We’re committed to helping you achieve your career goals. From company-paid certifications to hands-on experience with industry-leading solutions, we provide clear pathways for growth at every career stage.Do Good Work. Share the Win.
Collaboration, accountability, and mutual respect are at the heart of everything we do. At NIC Partners, you’ll work alongside passionate professionals who celebrate your wins, support your goals, and value work-life balance. Flexible hybrid/work-from-home options and a supportive environment help you thrive both in and out of work.Job Title: Sales Development Rep
Dept.: Sales
Division: Presales
Supervisor’s Title: Sales Development Manager
Positions Supervised: 0
FLSA Class: Non-Exempt
Dept.: Sales
Division: Presales
Supervisor’s Title: Sales Development Manager
Positions Supervised: 0
FLSA Class: Non-Exempt
Job Purpose:
The Sales Development Rep reports directly to the Sales Development Manager. The Sales Development Rep is a sales support role that manages opportunities in conjunction with the sales team. This role is to own the opportunity from beginning to the end of the sales cycle, obtaining the resources necessary to get opportunities estimated, completed, and forecasted. The Sales Development Rep has a broad knowledge of multiple aspects of information technology and sales, and possesses the capabilities of communicating deliverables to customers, internal and external. The Sales Development Rep MUST:
- Provide a positive “Can-Do” attitude and show positivity through teamwork
- Deliver excellent customer service skills
- Ability to respond to information requests
- Independently troubleshoot account issues as they arise
- Participate in mandatory training programs
- Presales Support Tasks
- Partners with Account Managers to provide details needed for promoting sales activity
- Takes full responsibility and authority of customer opportunity management
- Manage opportunities within the presales queue to ensure that all opportunities are delivered and completed
- New Opportunity Data Entry in CRM (per checklist)
- Customer and Opportunity Information to be supplied by the NICP Sr AM
- SDR can assist the Sr AM (follow-up to get site map, coordinate a job walk etc)
- Internal and external coordination for NICP and or vendor project job walks
- Internal and external coordination for T&M opportunities
- Internal and external coordination and communication on fulfillment opportunities (ie Delivery and tracking and follow up with vendors and the customer.
- Customers follow up/communication as required by the NICP Sr AMs
- Tracks service contract and subscription renewal opportunities using tools from Cisco or distributors
- Ensures quotes/proposals are in accordance with company guidelines and RFP guidelines.
- Reads and understands all estimating opportunity requirements, including RFP’s, to ensure that they are delivered correctly and meet the customer and account manager requirements
- Conducts estimating kick-off meetings to ensure that the proper resources for an estimating activity are in synch with the requirements and timeframes expected
- Provides all content that needs to be packaged for completion of the estimates including bonds, documents pertaining to skill sets, certifications, and company information.
- Provides detailed estimates per account management and customer requirements with content details that may be provided by others
- Works proactively and professionally with partners and manufacturers to provide the best solution and pricing for both our customers and NIC Partners
- Inside Sales Activities
- Develop requirements and cost/sell pricing for existing NICP customers with close coordination with existing SR AMs (typically on fulfillment requests under 50K)
- Review “Product Fulfilment” quote requests with NICP customers
- Review Payment terms with NICP customers
- Follow up with customer to obtain customer PO
- Coordinate with NICP Project Accounting team to issue PO to appropriate vendors for “Product Fulfillment” orders for NICP customers
- Communicate “Product Fulfillment” order/delivery status to the NICP customer
- Upon confirmed customer receipt of product, SDR will relay tracking information to customer, and engage the PA team for AR billing and collections
Responsibilities/Duties
- Provides detailed accuracy within the boundaries of estimating and maintains a high level of quality per Account Manager and customer expectations.
- Works with specific accounts and Account Managers to ensure that rapport is built and maintained throughout the lifecycle of the business relationship between NIC Partners and our customers.
- Works with customers and Cisco/NICP Account Managers to clearly define equipment that needs to be covered by Cisco service contracts, the desired contract duration, and cost/sell pricing.
- Creates quotes for Cisco service contracts and subscription renewals using Cisco’s tools: CSCC, CCW-R, or other tools, as required.
- Provides high level support to Account Managers and sales support for customer deliverables, as needed.
- Adheres to all company policies, procedures, standards and safety rules.
- Performs other tasks or projects as assigned by manager.
- Must be available to work Monday through Friday, 8:00 a.m. to 5:00 p.m.
- May be required to work additional hours and/or weekends, as needed, to meet deadlines or to fulfill travel obligations.
Experience/Education:
- Bachelor’s Degree (B.A.) from four-year college or university
- 5+ years in presales and/or job-related experience
- Equivalent combination of education/job experience
Knowledge/Skills/Abilities:
General: Ability to multi-task, prioritize, organize, solve problems, and complete tasks independently; ability to follow verbal and written instructions, to maintain the confidentiality of data and to accept constructive criticism.
Technical: Excellent understanding of PC and standard Office software and hardware.
Personal: Strong written, oral, and interpersonal communication skills; ability to present ideas in business- friendly and user-friendly language; ability to effectively prioritize and execute tasks in a high-pressure environment.
Communication: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to speak effectively one-on-one or before groups of customers or employees of the organization and respond to questions.
Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Computer: Ability to proficiently use computer software programs and related computer applications, Outlook, Excel and other Microsoft Office applications and other industry-specific technology tools used within the organization. Willingness to learn additional software applications.
Special Requirements:
- Working knowledge of quoting software tools and processes is preferred.
- Must possess skills to independently define, schedule, and manage the quote/proposal preparation process, including the ability to understand and analyze the details of an RFP.
- Ability to demonstrate the necessary personality and leadership skills to engage and motivate a diverse group of Engineers, Estimators, Project Managers, and Subcontractors, as required.
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